Shipping & Returns

Shipping & Returns

Shipping

Standard - $10 flat rate or FREE for orders over $150 within Australia  

SALE ITEMS INCUR A $10.00 FLAT RATE SHIPPING FEE

Express - $25

Please Note - Whilst we endeavour to get your items to your door post-haste, we are located in rural QLD, so shipping times may vary.  

 

Returns

We want you to feel confident shopping at Egg & Otter and we understand that returns are a part of life; with this in mind please see below our returns policy:

Should you feel the item ordered is not right for you, we are happy to exchange, provide a credit note, or a full refund.

  • For a full refund, you need to contact us at hello@eggandotter.com.au to notify us of your intent to return.  Please note that items must be returned to us in ‘as new’ condition, with all tags attached and within seven days of receiving your order to be eligible for a full refund. This applies to full price items only. No refunds or exchanges on sale items.
  • We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
  • Please note the return postage costs are at the customer’s expense.  Shipping charges will be waived only if the returned item is faulty.
  • Exchange items will be processed as a new sale and a return. Place and pay for a new order online or via email, and return the original item, to be exchanged, for a refund.
  • Any refund amount will be less the shipping charge.  All refunds will be less $10.00 freight.
  • Please also note that due to health regulations we are unable to refund pierced earrings.
  • All refunds must be presented with a valid receipt, tax invoice or order number that was provided to you upon the original sale.
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